In your opinion, what separates Nétive from its competitors?
Commercially, Solvus has a VMS agnostic position. So the client has the opportunity to make separate decisions on if and how they would like to continue their relationship with the MSP and the technology provider. Nétive’s strategy is focused on its MSP partners, and that does have its advantages. E.g. we are able to offer our clients VMS technology quite competitively and we can leverage our relationship with Nétive to the benefit of our client portfolio.
Operationally, the architecture of the product is also beneficial. In the single Nétive VMS environment we have, we are able to manage multiple client programmes. So implementation lead times for new clients are negligible. And during day-to-day operations, my team can work across clients in a single environment, so I don’t have to worry about redundancy on positions. Slack is automatically picked up by someone within the MSP team nationally.
What is your advice for Nétive for future service or product improvement?
In general I think Nétive is definitely on the right track. I would however like more frequent feedback on where development ideas of ours stand in the roadmap of Nétive. Remember benchmarking we discussed?
Nétive: Yes, I do. It just so happens to be in development as we speak!
In that case, we’re fine!